HELP / FAQ'S
WHEN IS CUSTOMER SERVICE AVAILABLE?
A friendly representative is waiting to answer your questions.
We’re here Monday – Friday from 10 AM to 6 PM Indian Standard Time
Email us at firstname.lastname@example.org.
Give us a call if your question is time sensitive or if you just want to hear a friendly voice. You can reach us by phone at (00) (91) 9167400995 (Monday – Friday from 10 AM to 6 PM Indian Standard Time)
ARE THE PRODUCTS OFFICIAL/GENUINE/AUTHENTIC?
Yes, all products from GoalSquad.com are brand new 100% Official Licensed Football Merchandise in official merchandise packaging.
All products are 100% authentic and are manufactured under the license of the respective teams.
DO YOU CHARGE FOR SHIPPING?
Shipping is free on all Prepaid Orders above Rs.1,500
Rs 55 applicable for all Orders less than Rs 1,500
Rs 69 applicable for all Cash on Delivery Orders regardless of value.
WHERE DOES GOALSQUAD SHIP TO?
We ship Worldwide.
Cash on Delivery availible only in India, for select pin codes.
WHO DOES DELIVERIES FOR US?
WHAT IS THE ESTIMATED DELIVERY TIME?
Most items will be dispatched within 24-48 hours. For some orders it may differ from one item to another. Delivery times vary across India. Estimated delivery time is 1-7 working days after dispatch depending on the PIN Code accessibility.
HOW DO I TRACK MY ORDER?
Since we take about 24-48 hours for dispatch, we request you to track your order after 48 hours of placing it. In fact most of the orders leave our warehouse the next day itself.
An email is sent to you after the order is shipped. It contains the tracking number and details of the courier provider. You can also track your order by clicking on the option Track Order on GoalSquad after logging in. If you do not have an account, please register and login.
If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care Team. Give us a call on +9167400995 (10 AM – 6 PM, Monday to Friday) or email us at email@example.com
For further information please read our Shipping Policy
I HAVE RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?
If you have received a damaged product, please contact us at firstname.lastname@example.org and initiate a return. We will resolve the issue at the earliest.
RETURNS OR EXCHANGES OF AN UNWANTED OR WRONGLY ORDERED PRODUCT/S
Please read our Returns & Exchange Policy.
HOW DO I MAKE PAYMENT?
You can place your orders through Credit Card, Debit Card and Net Banking. We accept Visa, MasterCard, American Express & Diner’s Club cards. We also provide COD (Cash On Delivery) option to our customers.
Please read our Product & Payment Policy
CAN I EMAIL MY QUESTIONS OR CONCERNS?
Email is the best way to contact us. Just send a message to email@example.com, and we’ll have an answer for you within 24 working hours. For the fastest response, be sure to mention “GoalSquad” in the subject line and include your name, telephone number, address, and your order number in the message body.
CAN I HAVE MY ORDER GIFT WRAPPED?
Yes and thank you for choosing to GoalSquad to help make your favourite sports fan happy.
Email us your request at firstname.lastname@example.org mentioning your order id and we’ll take care of the rest.
BULK PURCHASE INQUIRES:
Please contact us on email@example.com
Email us at firstname.lastname@example.org. Please mention “FEEDBACK” in subject line.